Support
Shipping & returns
We sell direct, so getting the size right sometimes takes two attempts. Returns are built around that rather than against it.
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Free over €150
Standard tracked shipping is free on orders over €150 within the EU. Below that it is €6.
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Dispatched in 48h
Orders placed before 14:00 CET on a working day usually leave the same day. Everything else within two working days.
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30 days to return
Unworn, with tags attached, in the original packaging. Free return label for EU orders.
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Size exchanges
Wrong size is the most common reason for a return. Tell us the size you want and we will hold it while yours travels back.
The detail
Where we ship
We ship across the European Union, the United Kingdom, Switzerland and Norway. Rates and delivery estimates are calculated at checkout from your delivery address.
If your country is not listed at checkout, email us — we can usually arrange it.
Delivery times
Spain: 1 to 2 working days. Rest of the EU: 2 to 5 working days. UK, Switzerland and Norway: 3 to 7 working days, plus any time held at customs.
These start when the parcel is dispatched, not when the order is placed. You will get a tracking number by email as soon as it ships.
Duties and taxes
EU orders are shipped with VAT included. Nothing further is due on delivery.
Orders to the UK, Switzerland and Norway may attract import duty and local VAT, which are the responsibility of the recipient. The carrier will contact you if anything is owed.
How to return something
Email us your order number and what you are sending back within 30 days of delivery. We will reply with a prepaid label for EU orders.
Pack the item with its tags still attached, in a condition we could sell it in. Drop it at the carrier point on the label. Refunds are issued to the original payment method within five working days of the parcel reaching us.
What we cannot take back
Anything worn outside, washed, altered, or returned without tags. Baselayers that have been worn against the skin, for hygiene reasons.
None of this affects your statutory rights, or the statutory legal guarantee.
Something arrived faulty or damaged
Send us a photo and your order number and we will sort it immediately — replacement, repair or refund, your choice. This is not subject to the 30-day window.